04 September 2018

No entitlement to compensation for flight cancellation

When are you not entitled to compensation for a cancelled flight?

In Europe, when an airline cancels a flight, the passenger is not entitled to compensation if:

the airline can prove that the flight cancellation was caused by exceptional circumstances:

(for example, adverse weather conditions, security alerts, strikes)

the passenger was informed of the cancellation:

with at least two weeks advance warning
in the period from two weeks to seven days before the departure date
if an alternative flight is offered that departs no more than two hours before the original scheduled time of departure and reaches the final destination less than four hours after the original scheduled time of arrival